Welcome to REBOOT ATELIER!
REBOOT ATELIER specializes in shell jackets and outdoor apparel, providing convenient and reliable shipping services to customers in Europe. We take great care in processing and transporting every order, striving to ensure that your items arrive safely and on time.
- Shipping Coverage
REBOOT ATELIER currently provides shipping services primarily within Europe.
The specific countries and regions to which we ship are determined by the options displayed at the website checkout.
When placing an order, please ensure that the recipient’s name, contact phone number, full shipping address, and postal code are entered accurately to avoid any delivery delays caused by incorrect information.
- Order Processing and Dispatch
Once your payment is successfully completed, we will begin processing your order.
Order processing time: 1–3 business days.
Order dispatch time: 3–5 business days.
During the processing phase, we verify the items, perform quality checks, pack the products, and prepare them for shipment.
After processing is complete, we will arrange for the logistics provider to collect the package and deliver it to the address you provided.
Please note that order processing times may be extended during weekends, public holidays, or under special circumstances.
- Transit Time
Once an order has been dispatched, it will be transported via one of our logistics partners.
Estimated transit and delivery time: 10–15 business days.
This is an estimate; actual delivery dates may vary based on factors such as the destination, customs inspections, weather conditions, public holidays, and local logistics arrangements.
Order processing time and transit time are calculated separately.
- Logistics Partners
REBOOT ATELIER selects appropriate international logistics providers based on the order destination, package specifications, and current logistics arrangements.
Our logistics partners include:
DHL: Provides international express shipping, parcel delivery, and shipment tracking services.
FedEx: Provides international parcel delivery, shipment tracking, and related transport services.
UPS: Provides international shipping, parcel delivery, and shipment inquiry services.
The specific carrier for your order will be determined at the time of dispatch.
5. Shipment Tracking
Once an order has been dispatched, we will provide the customer with a shipment tracking number and relevant notifications based on information supplied by the logistics provider.
Customers may check the transit status of their packages via the official website of the respective logistics carrier.
Please note that it may take some time for tracking information to appear in the carrier’s system; we appreciate your patience.
- Delivery Notifications
To keep customers informed about the status of their orders, we may send the following notifications to the email address provided at the time of purchase:
Order confirmation and payment success notifications.
Order processing and shipment dispatch notifications.
Shipment tracking updates.
Notifications regarding the package’s entry into the local delivery network.
Final delivery notifications (based on information provided by the logistics carrier).
Please ensure that the email address provided when placing your order is accurate and valid, and check your inbox regularly.
- Delivery Delays
If your order has not arrived by the estimated delivery date, please contact us via our customer service email.
Using your order number and tracking information, we will coordinate with the logistics provider to investigate the status of your shipment.
In the event that a package is confirmed lost or cannot be delivered for other reasons, we will provide an appropriate resolution—such as a replacement shipment or a refund—based on the specific circumstances and applicable laws.
Handing over goods to a logistics provider does not exempt us from our legal obligations regarding delivery.
- Delivery Address and Shipping Information
It is the customer’s responsibility to ensure that all shipping information provided in an order is complete and accurate.
If you discover an error in the delivery address, please contact us as soon as possible. For orders that have not yet been dispatched, we will do our best to assist with updating the shipping information.
If an order has already been handed over to the logistics carrier, any changes to the delivery address may be subject to the carrier’s policies and the current status of the shipment.
Should any delivery issues arise due to an incorrect or incomplete address provided by the customer, we will assist in addressing the situation on a case-by-case basis.
- Damaged Packages or Product Issues
If you receive a jacket or any other item that has been damaged in transit, does not match your order, or presents other issues, please contact us as soon as possible.
We recommend providing the following information:
Order number.
Product name.
Photographs of the item and its external packaging.
A detailed description of the issue.
We will verify the details and provide assistance in accordance with our return and refund policy and applicable consumer protection laws.
10. Customs Duties and Other Charges
For orders involving cross-border shipping, import duties, value-added tax (VAT), or other charges may apply, depending on the product’s country of origin, the destination country, and relevant customs regulations.
Applicable taxes and related fees will be handled in accordance with the information disclosed at checkout and the specific import arrangements in place.
Should any additional import charges arise, the customer shall be responsible for them, in compliance with applicable laws and the shipping and tax arrangements chosen for the order.
- Contact Us
If you have any questions regarding order processing, logistics, delivery times, or the status of your package, please feel free to contact us.
Email: [email protected]
Phone: +33 675547980
We typically respond to customer emails within 24 business hours.
Thank you for choosing REBOOT ATELIER! We remain committed to providing you with a reliable and convenient shopping and delivery experience.