REBOOT ATELIER (“we,” “us,” or “our”) values the privacy and information security of our customers. This Privacy Policy applies to all customers who visit and use our website, or who purchase shell jackets and other outdoor apparel products through our website.
We are committed to processing personal information in accordance with applicable data protection laws, including the European Union’s General Data Protection Regulation (GDPR) and relevant data protection regulations in the European Economic Area (EEA) and the United Kingdom.
- Information We Collect
We may collect the following information when you visit our website, register an account, place an order, or contact us:
Personal Identification Information: Name, billing address, shipping address, and other necessary contact details.
Contact Information: Email address and phone number.
Order Information: Items purchased, order number, transaction amount, and order history.
Payment Information: Payment status, transaction reference number, and other necessary payment-related details.
Device Information: IP address, browser type, device type, access times, and website usage records.
Communication Information: Inquiries, feedback, and other information you provide via email or other customer service channels.
We collect personal information only to the extent reasonably necessary for providing services, processing orders, maintaining our website, and fulfilling legal obligations.
- How We Use Your Information
We may use the information we collect for the following purposes:
Processing, confirming, and managing customer orders.
Arranging the packaging, delivery, and logistics tracking of products.
Providing order updates and delivery notifications.
Responding to customer inquiries and providing after-sales support.
Handling refunds, returns, and related requests.
Improving website functionality, product information, and the overall shopping experience.
Identifying and preventing fraud, unauthorized transactions, and security risks to the website.
Fulfilling obligations required by applicable laws and regulations.
We will not use your personal information for purposes unrelated to those mentioned above, unless we have obtained your consent or are otherwise permitted by law.
- Payment Processing
We use Stripe as a third-party payment processor to facilitate the handling of payments for orders placed on our website.
Stripe is an independent payment service provider and is not a partner brand or an affiliate of REBOOT ATELIER. During the payment process, customers may be required to provide necessary payment information to Stripe. The processing of payment information, transaction verification, and payment security measures are managed by Stripe in accordance with its applicable privacy policy and terms of service.
Customers are not required to register for a Stripe account to complete payments on our website.
For detailed information on how Stripe handles personal data, please visit:
- Sharing of Personal Information
To ensure the proper operation of our website and the fulfillment of orders, we may share relevant information with the following third parties, to the extent necessary:
Payment service providers: For processing payments, verifying transactions, and monitoring risks.
Logistics service providers: For delivering goods, generating tracking numbers, and providing shipment tracking services.
Website hosting and technical service providers: For maintaining website operations, data storage, and providing technical support.
Security and risk management service providers: For identifying suspicious activity, preventing fraud, and ensuring account security.
Legal and regulatory authorities: When required by law or mandated by legal proceedings.
We do not sell customers’ personal information, nor do we disclose such information to third parties for unrelated commercial purposes.
- Cookies and Tracking Technologies
Our website may use cookies and similar technologies to ensure proper functionality and to enhance the customer browsing experience.
Cookies may be used for the following purposes:
Remembering the contents of your shopping cart and your website preferences.
Maintaining essential website functions and security.
Analyzing website traffic and usage performance.
Improving website pages and the overall shopping experience.
For non-essential cookies, we will obtain the customer’s explicit consent before enabling them, as required by applicable law.
Third-party services (including Stripe) may use their own cookies or similar technologies in accordance with their respective service and privacy policies. Customers may manage their preferences regarding non-essential cookies through the website’s cookie settings.
- Data Retention
We retain personal information only for as long as is necessary to fulfill the purposes for which it was collected.
Order, transaction, and financial records may be retained for specific periods in compliance with applicable tax, accounting, and legal requirements.
When personal information is no longer required for its intended purpose or there is no longer a legal basis for its retention, we will take reasonable steps to delete, anonymize, or securely dispose of such information.
7. Data Security
We implement reasonable technical and organizational measures to protect customers’ personal information against unauthorized access, loss, misuse, disclosure, or alteration.
These measures include access control management, security monitoring, and the processing of payment information through third-party payment service providers.
While we strive to protect customer data, please note that no method of transmission over the Internet or electronic storage is entirely secure.
- Your Privacy Rights
Under the GDPR and other applicable data protection laws, eligible European customers may have the following rights:
Right of Access: To request information about the personal data we hold about you.
Right to Rectification: To request the correction of inaccurate or incomplete information.
Right to Erasure: To request the deletion of your personal data, subject to legal requirements.
Right to Restriction of Processing: To limit how we process your personal data in certain circumstances.
Right to Data Portability: To obtain or transfer your personal data, where applicable.
Right to Object: To object to specific data processing activities, as permitted by law.
Right to Withdraw Consent: To withdraw any consent previously given for the processing of your personal data.
To exercise these rights, please contact us using the details provided in this policy. We will process your request within the timeframes required by applicable law.
You also have the right to lodge a complaint with the relevant data protection supervisory authority in your jurisdiction.
- International Data Transfers
As REBOOT ATELIER may engage third-party service providers located in various countries or regions, your personal information may be processed or transferred outside the European Economic Area (EEA).
In such cases, we will take necessary measures—such as implementing Standard Contractual Clauses approved by the European Commission or utilizing other lawful data transfer mechanisms—to ensure your personal information remains protected in accordance with applicable data protection laws.
- Children’s Privacy
Our website and products are intended for general consumers; we do not knowingly collect personal information from children as defined by applicable law.
If we discover that we have collected personal information from a child without appropriate authorization, we will take reasonable steps to address or delete such information, to the extent permitted by law.
- Third-Party Websites
Our website may contain links to third-party websites or services. These third-party sites operate under their own independent privacy policies and data processing rules. REBOOT ATELIER has no control over the privacy practices of third-party websites. We advise customers to review the privacy policies of any other websites they visit.
- Changes to This Privacy Policy
We may update this Privacy Policy to reflect changes in our business operations, website functionality, or applicable laws and regulations.
We encourage customers to check this page periodically to stay informed about how we collect, use, and protect personal information.