Welcome to the official REBOOT ATELIER website.
These Terms and Conditions apply to your access, browsing, and use of the REBOOT ATELIER website, as well as any purchases of shell jackets, outdoor apparel, and related products made through this site.
By accessing this website, placing an order, or completing a purchase, you acknowledge that you have read and understood these terms. For consumers in Europe, these terms shall not exclude or limit any mandatory rights granted to consumers under local law.
- Company and Business Information
Company: REBOOT ATELIER
Address: 11 Rue de l’Épine, 67000 Strasbourg
Email: [email protected]
Phone: +33 675547980
REBOOT ATELIER is dedicated to providing European consumers with practical, comfortable, and high-quality outdoor apparel.
- Product Information and Purchase Guidelines
We strive to ensure that all product names, images, colors, sizes, fabric specifications, functional descriptions, and pricing information displayed on our website are accurate and complete.
Before making a purchase, customers should carefully review product details, sizing guides, material specifications, and other relevant information to ensure the selected items meet their needs.
Please note that the actual color of a product may vary slightly from the images displayed on the website due to differences in display devices, screen settings, and lighting conditions during photography.
We may update product information and inventory status based on our current operations; however, such updates will not affect orders that have already been confirmed, nor will they infringe upon any rights granted to customers by law.
- Intellectual Property and Ownership
All brand names, trademarks, logos, website designs, original text, product descriptions, promotional content, images, graphics, and other original materials found on the REBOOT ATELIER website are the property of REBOOT ATELIER or their respective legal owners.
Such intellectual property includes, but is not limited to:
The REBOOT ATELIER brand name, trademarks, and brand logos.
Website page layouts, visual elements, and overall design.
Product introductions, specifications, and original promotional copy.
Original photographs, graphics, and visual assets used on the website. Other content protected by copyright, trademark, or related intellectual property laws.
Without prior written authorization from the legal rights holder, no individual or organization may copy, reproduce, modify, disseminate, sell, distribute, or use the aforementioned content for commercial purposes.
Statement on Intellectual Property Ownership:
REBOOT ATELIER expressly reserves all brand assets, trademarks, copyrights, and other intellectual property rights it holds under the law. By purchasing a shell jacket or other physical goods from this website, a customer acquires only legal ownership of the specific items purchased; such a purchase does not grant any rights to REBOOT ATELIER’s brand name, trademarks, product images, website content, or other intellectual property.
Customers may not claim ownership of the aforementioned intellectual property rights by virtue of having purchased products.
Should we discover any unauthorized use, reproduction, or infringement of our intellectual property, we reserve the right to demand the cessation of such infringement and to pursue appropriate legal action.
- Order Submission and Confirmation
Customers may select products, confirm product specifications, provide shipping information, and complete the checkout process via the website.
Upon submission of an order, the system may send an order confirmation email to notify the customer that the order has been successfully received.
The formal acceptance of an order is determined by the website’s checkout process and subsequent order confirmation information.
We reserve the right to decline or cancel an order in the following circumstances:
The product is temporarily unavailable.
There is an obvious error in the product price or information.
Payment is not successfully completed.
A transaction is identified as suspicious, fraudulent, or unauthorized.
The information provided by the customer is incomplete or contains obvious errors.
If payment has already been collected prior to the cancellation of an order, we will process a refund via the original payment method in accordance with applicable regulations.
- Product Pricing and Payment Terms
The prices displayed on the website are those shown on the respective product pages and the checkout page.
Applicable taxes, shipping fees, and other necessary charges will be clearly presented to the customer during the checkout process.
Customers may complete their orders using the payment methods provided at checkout, which may include:
Visa
Mastercard
American Express
Other electronic payment methods supported by the website.
5.1 Third-Party Payment Services
REBOOT ATELIER utilizes Stripe as an independent third-party payment processor to facilitate customer payments, transaction verification, and related payment security management.
Stripe is an independent payment service provider and is neither a partner brand nor an affiliate of REBOOT ATELIER.
Customers are not required to register for a Stripe account to complete payments through the payment processes supported on this website.
Payment information is processed in accordance with Stripe’s Privacy Policy and applicable Terms of Service.
Stripe’s official Privacy Policy: https://stripe.com/privacy
5.2 One-Time Sales and Billing Terms
Products sold by REBOOT ATELIER, such as shell jackets and other outdoor apparel, are sold as one-time physical goods.
All purchases are settled on a per-order basis, subject to the following rules:
Each order submitted and completed by a customer constitutes an independent purchase transaction.
Payment for each order is a one-time transaction based on the total amount displayed at checkout.
The total payment includes the cost of the items purchased, as well as any applicable taxes and shipping fees clearly shown at the time of checkout.
Completing a payment does not trigger any subsequent recurring charges.
This website does not offer automatic renewals, recurring subscriptions, or periodic membership fees.
Should a customer wish to make another purchase, they must submit a new order and complete the payment process again.
Important Billing Notice: All products from REBOOT ATELIER are sold on a one-time basis. Each order incurs a single, one-time charge; there are no automatic renewals or recurring charges initiated without the customer’s explicit, renewed authorization.
- Shipping and Delivery
REBOOT ATELIER is responsible for processing, packaging, and shipping product orders.
Customers must provide accurate and complete shipping information at checkout, including the recipient’s full name, delivery address, postal code, and contact details.
Details regarding shipping coverage, delivery methods, shipping costs, and estimated delivery times are governed by the information published on the website and the details provided in the order confirmation.
Should any items be delayed, lost, or damaged during transit, customers may contact our customer service team, and we will assist in investigating and resolving the issue. The delivery of goods and the transfer of risk shall be governed by applicable law; nothing in these terms shall exclude or limit the rights to which consumers are entitled under the law.
- Returns, Refunds, and Order Cancellations
Customers may request returns, refunds, or order cancellations in accordance with the return and refund policy published on the website and applicable European consumer protection laws.
For eligible distance-selling transactions within the European Union, consumers generally have a statutory right of withdrawal for 14 days from the date of receipt of the goods, subject to exceptions provided by law.
In cases involving quality issues, damaged goods, items that do not match their description, or incorrect shipments, customers are entitled to seek appropriate remedies as provided by law.
For specific return conditions, procedures, refund methods, and processing timelines, please refer to the “Return and Refund Policy” published separately on the website.
These terms do not affect a consumer’s statutory rights, including the legal guarantee of conformity for goods.
- Ownership and Transfer of Title
REBOOT ATELIER specifies the rules regarding the ownership and transfer of title for its products.
Once a customer completes a purchase and makes the corresponding payment, the order proceeds to the processing and delivery stage.
To the extent permitted by law, legal title to the goods shall transfer to the customer in accordance with the applicable sales contract and mandatory legal provisions.
Unless otherwise provided by applicable law, ownership of the goods generally transfers to the customer upon full payment and receipt of the items.
Upon acquiring ownership, the customer is entitled to possess and use the goods in accordance with the law.
The transfer of ownership applies only to the physical goods purchased by the customer; it does not include REBOOT ATELIER’s brand, trademarks, website content, original imagery, or any other intellectual property rights.
Clarification of Ownership:
Ownership of the shell jackets and other physical goods purchased by the customer shall transfer to the customer as stipulated in this section and under applicable law. REBOOT ATELIER’s existing brand assets, trademarks, copyrights, website content, and other intellectual property rights remain the property of their respective legal owners and are not transferred through the sale of the goods.
- Acceptable Use and Prohibited Conduct
Customers shall access and use the REBOOT ATELIER website in a lawful and reasonable manner.
Permitted uses include:
Browsing product information and descriptions. Select products, submit orders, and complete payments.
Check order status and shipment tracking information.
Contact customer service for product inquiries or after-sales support.
Use purchased products in a normal manner, within the scope permitted by law.
The following actions are prohibited:
Using the website to engage in fraud, fictitious transactions, or other illegal activities.
Providing false, incorrect, or misleading order or payment information.
Gaining unauthorized access to the website’s backend, servers, or other protected systems.
Interfering with the normal operation of the website through the use of malicious software, viruses, or other technical means.
Collecting, copying, or using other customers’ personal information without authorization.
Copying, distributing, or using REBOOT ATELIER’s trademarks, images, or website content for commercial purposes without permission.
Using automated programs to maliciously scrape website data or compromise website security.
Engaging in harassment, threats, or other inappropriate behavior via the website.
Handling of Violations
If we discover that a customer has engaged in any of the aforementioned prohibited activities, we will take reasonable measures based on the specific circumstances, including:
Requiring the cessation of the relevant prohibited activity.
Temporarily restricting access to the website.
Refusing or canceling orders, provided there is a valid legal basis for doing so.
Reporting suspected fraudulent or illegal activities to the relevant authorities.
Taking necessary legal action, to the extent permitted by applicable law.
Any restrictions or measures taken shall not unreasonably infringe upon the rights and interests to which consumers are entitled by law.
- Limitation of Liability
REBOOT ATELIER will take reasonable measures to maintain the proper operation of the website and strives to ensure that product information and service content are accurate and reliable.
To the extent permitted by applicable law, we shall not be held liable for losses arising from a customer’s provision of incorrect information, improper use of products, breach of these Terms, or events beyond our reasonable control—to the maximum extent that such exclusion is permitted by law.
However, these Terms do not exclude or limit liability for the following:
Liability for personal injury or death caused by negligence, where such liability cannot be excluded under applicable law.
Liability for fraud or fraudulent misrepresentation.
Liability for intentional misconduct that cannot be excluded by law.
Statutory liability arising from defective products or products that do not conform to the contract.
Other non-excludable rights and remedies available to European consumers under the law.
These Terms do not affect the statutory rights of consumers—such as legal guarantees, refunds, replacements, or other remedies—to which they are entitled under applicable law.
- Dispute Resolution
Should a customer have any questions or disputes regarding products, orders, payments, delivery, or after-sales service, we recommend contacting REBOOT ATELIER via our customer service email in the first instance.
We will carefully review the issues raised and endeavor to resolve the dispute through amicable consultation, to the extent reasonably possible.
If an agreement cannot be reached through consultation, customers may, in accordance with applicable law, pursue the following avenues:
File a complaint with a competent consumer protection authority.
Utilize local consumer dispute resolution procedures.
Initiate legal proceedings through a court of competent jurisdiction.
Employ other lawful dispute resolution mechanisms, where permitted by law.
No dispute resolution arrangement shall deprive consumers of their right to seek judicial remedies as provided by law.
- Governing Law and Jurisdiction
These Terms of Service are governed by the laws applicable to the seller and the relevant sales transactions.
For consumers residing in the European Union, no choice of law shall deprive them of the rights they are entitled to under applicable law—specifically, the mandatory consumer protection provisions of their country of habitual residence.
In the event of a dispute, the competent court shall be determined in accordance with applicable law and jurisdictional rules.
These Terms do not limit the statutory rights of consumers to initiate legal proceedings under applicable European law.
13. Privacy and Personal Data Protection
REBOOT ATELIER places great importance on the protection of its customers’ personal information.
We may collect and use necessary personal information during the processes of order handling, payment verification, logistics and delivery, and customer service.
The collection, use, storage, and disclosure of all personal information are carried out in accordance with our website’s Privacy Policy and applicable data protection laws, including the EU General Data Protection Regulation (GDPR), where applicable.
Customers may learn about how their personal information is processed and their related rights by reviewing the Privacy Policy on our website.
- Amendments and Updates to Terms
REBOOT ATELIER reserves the right to reasonably update these Terms of Service in response to changes in business operations, website functionality, or applicable laws and regulations.
Such updates will not retroactively revoke any statutory rights already acquired by customers, nor will they unreasonably alter the terms agreed upon for orders that have already been confirmed.
We encourage customers to check this page periodically to stay informed of the latest Terms of Service.
We value the trust of every customer and are committed to providing an excellent shopping experience for our European customers through clear transaction terms, reliable products and services, and robust after-sales support.